JPMorgan Chase Lands Key New Hires to Bolster Digital Banking Team - Josh Loe

JPMorgan Chase Lands Key New Hires to Bolster Digital Banking Team


  • JPMorgan announced three new hires to support its consumer and community banking team.
  • One of the hires is Sonali Divilek, a key executive at Goldman Sachs’ Marcus in charge of products.
  • Executives from Wells Fargo and Google are also joining Chase.
  • See more stories on Insider’s business page.

JPMorgan Chase has nabbed three new executives for its consumer and community banking (CBB) digital and product leadership team from some of its biggest competitors, Insider has learned.

Sonali Divilek, head of product at Goldman Sachs’ Marcus, and Sumit Gupta, a global director in digital marketing and ecommerce at Google, are scheduled to join the bank in the coming months, according to an internal memo sent on Tuesday. Meanwhile, Kaaren Hanson, an executive vice president in experience design and research at Wells Fargo, started Monday with JPMorgan Chase.

The departure of Divilek, who Chase said will be joining the bank this summer as head of digital channels and products, represents a blow for Goldman’s consumer business as it looks to compete amid a raft of leadership and engineering exits. 

Divilek, a managing director at Goldman, had just been promoted to oversee Marcus’ products after partner and former head Adam Dell stepped down in January. Dell had joined the bank after Marcus acquired Clarity Money, which he founded, in 2018. 

Divilek also helped oversee the launch of Marcus Invest, Marcus’ robo-advisory service, which went live in February. Before joining Goldman, she spent more than a decade at American Express, where she ultimately headed the credit card giant’s global charge products and commercial payments.

The leadership hole Divilek is leaving at Marcus has been compounded by the exits of two other top executives this year, Omer Ismail and David Stark. Ismail, the former head of Marcus, and Stark, Marcus’ former head of large partnerships who spearheaded the launch of the Apple Card and Marcus’ purchase of General Motors’ credit-card business, both joined Walmart’s nascent consumer-oriented fintech business in February.

JPMorgan Chase has a ‘huge agenda’ focused on digital offerings

Hanson joins the bank’s CBB group as an experienced design director with stints at Wells Fargo, Intuit, Facebook, and customer and employee experience management company Medallia. She joined Monday as the team’s chief design officer leading product design and user interfaces.

Gupta, a 10-year Google alum, joins JPMorgan’s consumer banking team in May as its head of consumer experience and personalization.

JPMorgan’s digital consumer and community banking team handles the design and experience of the firm’s website and mobile app, which services 55 million customers. The team’s chief product officer and head of customer experience and digital, Allison Beer, told Insider Intelligence in December that more people banked digitally in 2020 and that she expected the trend to continue into the next year. 

As a result, her team has been working to make the bank’s website and mobile app more intuitive. Features like Autosave — which lets customers set and work towards a savings goal — are on the rise, she said. 

In December, meanwhile, Chase launched a virtual banker initiative that will integrate

Zoom
meetings with Chase consumer bankers alongside the bank’s suite of digital tools. Gerrod Parchmon, Chase’s head of business development and virtual banking, told Insider at the time that the bank has brought on 150 virtual bankers in its Columbus, Ohio hub and plans to double that number this year.

Beer said in Tuesday’s memo that the hires of Divilek, Hanson, and Gupta will support the team’s “huge agenda” to provide new offerings to customers this year.

“It’s an exciting time to be a part of the Chase Product, Customer Experience and Digital team” Beer wrote.

“Sonali, Kaaren and Sumit’s expertise, combined with the incredible talent we already have on our team, will lead us forward in creating a future of digital banking that helps nearly half of U.S. households bank faster and easier from anywhere,” Beer said via email. 



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