“I’ve only had a handful of truly wealthy clients, but I can say that my experience with them was honestly the same as any other client,” Jason Tsalkas, an agent at Compass who sells homes primarily in Brooklyn for between $650,000 and $2 million, told Business Insider. “As a hired real estate advisor, you should be working for the relationship, not solely the transaction. Additionally, we live in NYC on a ‘New York Minute’ — time is everything. No matter who the client is, respond and react in REAL TIME.”
And as with any client, honesty is the best policy when it comes to super-wealthy clients, Tsalkas said.
“I remember having to tell a certain famous client a property wasn’t for them, despite how much he thought why, until I laid out the reasons,” he said. “No one deal is worth losing the confidence and respect of a client; being transparent will gain you that respect for a lifetime.”
Colin Turek, a Compass agent who sells in the $800,000 to $2 million range in New York City, says millionaire and billionaire clients “care about the same stuff — just on a bigger and more luxurious scale.”
“Most of them are down-to-earth and want to be treated just like everyone else — in a private car, of course,” said Boris Fabrikant of Compass, who sells homes with an average price of $1.5 million in Manhattan.